• Business Performance Management
• Business Process Management
• Customer Information Management

Customer Information Management:

Order Processing:
It fully automates the sales order process to significantly improve order fulfillment, retain and attract customers and boost service levels.
Customer and Internal Helpdesk:
“CUSTOMER” is interested in setting-up a Centralized IT-Help Desk to Organize, operate, manage and measure internal support operations. Track incidents, record work history,  manage services to make the day-to-day support easy & organized and  manage assets. The system should be able to capture and process support and service requests.
Sales Force Automation:
Sales is the bloodline that keeps your company going. The need to build a more effective and efficient sales organization need not be reiterated.
Marketing Automation:
Marketing is an investment to build, grow and consolidate business. The marketing organization is always under pressure to deliver more with less. More so, in these challenging economic times.
Campaign Management:
Plan multi-channel campaigns with a configurable workflow for design, approval and rollout. Collaborate with multiple departments and create a cross functional action plan. Slice and dice information to optimize your marketing strategy.
Project Management:
project management solution ensures service and delivery excellence. It enables companies to improve utilization by keeping the right resources on the right project and an easy way  to track and monitor all time and expense related data. It provides a central location for managing the key aspects of projects, including their status and target completion dates.
Mobile CRM:
providing mobile access to critical business information. This mobile read-write access is provided through a laptop, a handheld or a mobile phone. Leverage Soffront Mobile for your sales and support functions.
CRM Portals:
The Soffront CRM Portal is a container that aggregates multiple applications in a single portal interface. The portal features application gadgets that act as the doorway to Soffront CRM applications and other applications like Accounting, ERP etc. Providing access to such a wide array of applications through a single interface enhances the productivity of the user.
Assets Management:
Manage your organization’s assets through the entire lifecycle,  from acquisition through retirement, with the Soffront Assets solution. Reduce asset related expenses and enhance employee/asset productivity. Streamline disaster recovery and asset disposal plans. Mitigate the effects of software license compliance audits.